Refund policy
At earphonecase.store, we are committed to delivering high-quality products designed to meet your expectations. If for any reason you are not fully satisfied with your purchase, we are here to help.
🕒 Return Window
You have 30 days from the date of delivery to request a return or refund.
After 30 days, unfortunately, we are unable to offer a refund or exchange.
✅ Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
❌ Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Gift cards
- Items damaged due to misuse or improper handling
- Items returned without prior approval
🔄 Return Process
To initiate a return:
- Contact us at support@earphonecase.store
- Provide your order number and reason for return
- Our team will review and provide return instructions
Do not send items back without prior confirmation.
💸 Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, a refund will be issued to your original payment method
Processing time:
- Refunds may take 5–10 business days to reflect depending on your bank or payment provider
🔁 Exchanges
We only replace items if they are:
- Defective
- Damaged upon arrival
If you need an exchange, contact us with photo/video evidence.
🚚 Return Shipping
- Customers are responsible for return shipping costs (unless item is defective)
- Shipping costs are non-refundable
⚠️ Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your payment provider
- Then contact us for assistance
🤝 Our Commitment
We aim to make the return process simple, transparent, and fair.